1. How can I contact customer service?

We offer customer support. If you have any questions, feel free to reach out to us:

Email: support@jwg.com. We will respond within 2 business days.

2. What if the product is damaged or incorrect?

If your press-on nails arrive damaged, incomplete, or incorrect, please keep the product unused and contact us with your order details.

We offer the following solutions:

A. Eplacement or exchange

B. Partial or full refund

We will resolve your issue within 2 business days after receiving your request.

3. What if I can't find the right size?

We offer a wide range of sizes: XS / S / M / L , and custom sizing or length is available for free. If the size or length you need is not listed for a product, simply contact us—we'll create a custom fit just for you at no extra cost.

4. What if I want a different nail shape?

JWG supports all popular nail shapes, including coffin, square, oval, round, almond, stiletto, Squoval, and more. If the shape you prefer isn't shown, just contact us and we'll customize it for free.

5. Will the nails fall off easily or damage my natural nails?

No worries! We use non-toxic, odorless jelly glue that is gentle on your natural nails and long-lasting. Each set includes a complete tool kit, and when applied correctly, the nails can last 7–14 days without damage.

6. How much is shipping? When will I receive my order?

We offer worldwide shipping. In-stock items ship within 72 hours. Delivery time: 5–8 business days. Free shipping on orders over $60. New customers get an extra surprise gift!

7. Is the packaging gift-ready?

Absolutely! Every order is packed in a premium gift box—stylish, protective, and perfect for gifting to friends, loved ones, or as a wedding gift.

8. I’ve never used press-on nails. Is it easy?

Don’t worry! Each product page includes a step-by-step guide, and we also offer video tutorials upon request. Even beginners can apply them with ease.

Serpent Gothic Halloween Long Coffin Nails